Refund and Exchange

We offer a 7 day return policy. You can conveniently return any item for a credit coupon within 7 days from the day of delivery, as long as it is unused and unworn items. Only exception to this is for sales items, free gifts or any personalized items.

You can get in touch with our ninja customer support team or email us at to schedule a pickup. Once the product has been received on our end and the quality is checked, if the product passes our quality check we will provide you with a coupon code of the full amount (excluding the shipping costs). You can redeem this coupon to purchase anything at our store. The coupon will be valid for 6 month from the date of issue.

You can exchange an item purchased on with the same item or another one, however, all exchanges are subject to stock availability. A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.